We recommend that you first make your complaints known to us by sending an e-mail to brandshour@gmail.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur. From 15 February 2016 It is also possible for EU consumers to report complaints through the European Commission's ODR platform, which can be found at http://ec.europa.eu/odr.

If a complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.